Shipping policy

*Scroll down for Subscription Policy

STANDARD SHIPPING 

All orders placed by 10 am (South Africa) ship the next working day. Please allow 2-4 business days after shipment, for your package to arrive. After your order processes, you will receive an email with your order confirmation. 

COLLECTIONS

If you choose to collect at checkout, you can collect between 8am and 3pm Monday to Friday (excluding public holidays and factory closing dates) from Unit 1A, Nexus Place, 6 Capricorn Drive, Capricorn Business Park, 7945. Feel free to call ahead at 021 685 08 46.

DO YOU SHIP INTERNATIONALLY?

No, we currently do not ship internationally.  However, if you would like to export for distribution, please contact us at hello@brewkombucha.co.za. 

IS MY PERSONAL CREDIT CARD INFORMATION SAFE?

Definitely! Credit card processing is secured through Stitch Express. Furthermore, your credit card information is never stored on file. 

HOW MUCH DOES SHIPPING COST?

Standard shipping is free for Cape Town and Johannesburg deliveries when the total cart value is R1000 or more, and we charge R50 fee for smaller orders. Shipping is calculated at checkout for delivery elsewhere in South Africa. 

HOW DO I TRACK MY ORDER?

If your order is for delivery within CPT or JHB After your order ships, you’ll receive a notification email to say the order is processed and you can expect delivery with 2 working days. If you are expecting delivery elsewhere in South Africa, please expect delivery within 4 working days.   You can write to us and request a tracking number and link, so you can check on your shipping status and know when to expect your order.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately, once your order is processed, we cannot change your address. Please email us at hello@brewkombucha.co.za with your order number if you believe you won't receive your package.

CAN I RETURN MY ORDER FOR A REFUND?

Unfortunately, this a fresh goods product and we cannot take returns unless the product is proven defective.

HOW DO I CANCEL MY ORDER?

Unfortunately, once your order is processed it cannot be canceled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to hello@brewkombucha.co.za there is a slight chance we can cancel it in time!  Please email us at hello@brewkombucha.co.za if you’re in this situation.

HOW DO I KNOW IF MY ORDER WENT THROUGH?

Once your order goes through, you will receive a confirmation email with your order number. If you created an account, you can log into your account and see the status of your order. If you haven’t received an email confirmation you may have entered your email address incorrectly and thus are not receiving our emails. If you haven’t received an email confirmation AND do not see your order in your account, your order most likely did not go through due to a credit card processing issue — your name, billing address and postal code that you enter upon checkout must match your credit card statement’s information. Please email us at hello@brewkombucha.co.za and we will look into your order for you.

I'D LIKE TO RESELL YOUR PRODUCTS, HOW CAN I DO SO?

Write to us and request to become a stockist of Brew Kombucha products, you can email hello@brewkombucha.co.za

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

We accept Visa and MasterCard.

WHY IS MY CREDIT CARD PAYMENT NOT GOING THROUGH?

If you are seeing an error upon entering your credit card information please make sure of the following: 1) The credit card numbers you entered is correct, including the security code 2) The name, billing address and postal code you enter upon checkout matches the name on your credit card billing statement (most common problem) 3) You have sufficient funds in your account (if using a debit card). Once an error occurs, your order is not processed and you will have to check out again. If you are still having problems, contact us to pay via EFT.

SUBSCRIPTIONS

Subscriptions run every 30 days from when you place your first Subscription order. You will receive notification via an email from us, that your account will be debited. The first reminder is sent 48hrs before your next order is processed. It’s a heads up, and a perfect opportunity to make any changes to your order if there are any. 

Want to make changes to your subscription? This can either be changed via your Account Dashboard, or by sending an email to hello@brewkombucha.co.za. Please note it needs to be done before your next delivery, so as to reflect when your payment notification is sent.

How do I know when my next delivery is? 30 days from your first order (same date!) or by logging into your account, and clicking on ‘View your Subscriptions’.

Will I be able to change my delivery address? Yes! This can be done by logging into your Account Dashboard, and editing your personal info, or by sending us an email at hello@brewkombucha.co.za.  Unfortunately, once your next order is processed, we cannot change your address. Please email us at hello@brewkombucha.co.za with your order number if you believe you won't receive your package.